However you reach us — through a clinic, an introduction, or directly — the service is the same. What follows is what we arrange, how the relationship works, and the questions clients ask before they write.
Every journey is different, but the way we look after our clients remains the same. We quietly coordinate every detail around the purpose of your stay, creating an experience that feels effortless from beginning to end.
Thoughtfully selected hotels and private residences chosen for comfort, discretion, and location—places designed to feel like home throughout your stay.
Private airport transfers and dedicated chauffeurs, ensuring every journey is punctual, comfortable, and effortlessly coordinated.
Reservations at exceptional restaurants, from celebrated destinations to local favourites, thoughtfully matched to your tastes and the rhythm of your stay.
Private tours, exhibitions, concerts, sporting events, and authentic local experiences, curated around your interests and schedule.
Access to a carefully curated network of clinics, universities, specialists, and local experts. Whether you already have a purpose or are still discovering it, we’ll connect you with the right people.
A dedicated concierge available throughout your stay, ready to assist with anything from last-minute requests to unexpected changes, whenever you need us.
A concierge is not a booking. It is someone who knows your plans before you arrive, stays close while you are here, and remembers you long after you have gone.
We take the time to understand your plans, your preferences, and the purpose of your journey. From accommodation and transfers to appointments, introductions and reservations, every detail is arranged before you travel.
Your itinerary is already in place, but plans can change. Whether you need assistance with a reservation, an unexpected request, or a last-minute adjustment, your dedicated concierge remains only a message or phone call away.
Our relationship doesn’t end when your journey does. Whether you’re planning another visit, returning for ongoing treatment, or simply need trusted support in Iberia again, we’re already familiar with your preferences and ready to help.
NAU is a private, relationship-driven concierge for purpose-driven travel to Spain and Portugal. We look after clients who are already coming for a reason — a clinical treatment, a university, a relocation — and make everything around it seamless.
Spain and Portugal, deeply, rather than everywhere lightly. Our first focus is Madrid, extending across Iberia as your plans do.
No. We are a concierge built on trust and long-term relationships, not a booking agency and not a medical-tourism broker. We compete on experience, never on price.
No. We begin with clinical travel, and also look after families visiting for education and clients who make Iberia a recurring part of their lives.
We operate fluently in English, Spanish and Portuguese.
We charge a concierge fee for the service we provide, agreed with you in advance. The details are part of your first conversation.
With a conversation, by WhatsApp or email. There are no forms or funnels — we take the time to understand who you are and what you need.